1000FiX is Hiring
Position: Call Center Executive
Responsibilities:
- Handle inbound and outbound calls professionally, providing precise information about products and services.
- Assist customers in resolving their concerns or escalate complex issues to the appropriate team for prompt resolution.
- Record service requests and coordinate effectively with field engineers and service centers to ensure seamless service delivery.
- Monitor and follow up on pending cases, ensuring timely resolutions and maintaining high levels of customer satisfaction.
- Document customer complaints accurately and ensure appropriate follow-up to resolve issues promptly.
- Maintain detailed and accurate records of customer interactions within the CRM system.
- Follow company policies and service quality standards to deliver exceptional customer support.
- Participate in training programs to enhance product knowledge, customer service skills, and overall performance.
Qualification & Experience:
- Diploma/Bachelor’s degree in any subject.
- 1-2 years’ experience in a similar field. Freshers are also encouraged to apply.
Key Skills and Competencies:
- Excellent communication skills in both Bangla and English.
- Strong problem-solving and conflict-resolution abilities.
- Familiarity with CRM software and call center equipment is an advantage.
- Ability to handle a high volume of calls while maintaining quality.
- Customer-focused with a positive and empathetic attitude.
- Basic computer skills, including expertise in MS Office.
- Basic knowledge of IT Products, Home Appliances & Cellular Devices.
Compensation & Other Benefits:
- Mobile bill, Tour allowance, Medical allowance, Performance bonus
- Annual Bonus
- Team Retreat
- Facilities for skill development
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2 (Two)
- Location: Mirpur, Dhaka
- Salary: BDT 14,000 to 18,000 based on experience & expertise.
If you are interested, please send your CV to career@1000fix.com, mentioning the position in the subject line.
Website: www.1000fix.com
Deadline: 15 January 2025
